FAQ


Products

Are C.Michael products safe to use during pregnancy?

We understand that many women seek alternatives to botanically rich products during pregnancy; however, to our knowledge there is no risk associated with using any C.Michael hair care products in the manner we prescribe during pregnancy.

C.Michael is committed to providing accurate information, however, this information is not intended to replace advice from your qualified medical practitioner.

We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.

Are C.Michael products tested on animals?

C.Michael is committed to acting in a responsible, accountable, and transparent manner and can confirm that we do not test our products or ingredients on animals and have not done so previously. We do not commission any external parties to test our products on our behalf.

All new products are tested for safety during our product development process using cumulative irritancy testing on human volunteers. Before our products are released to the public, formulations are also assessed for safety by a qualified external agency, either a chemist or toxicologist. These agencies do not test on animals.

All new ingredients are reviewed by our research and development team prior to use. We research the registration status of these ingredients in world markets, and note any past testing. Before we consider entry into a new country we extensively review the regulatory requirements to ensure that compulsory animal testing on our products is not required.

Are C.Michael products organic or natural?

The C.Michael product range is not exclusively organic or natural; rather, our products are formulated using a combination of high-quality botanical ingredients.

It is important to note, however, that most of our products do not contain colourants, mineral oils, silicones, parabens or pearlising agents.

Do C.Michael products contain animal-derived ingredients?

No animal-derived ingredients (such as beeswax, honey or lanolin) are used in the C.Michael range of formulations. C.Michael formulations are not tested on animals during any stage of their lifecycle.

Shipping

Where are C.Michael products that are sold through Online Store being shipped to?

We ship within Malaysia via Poslaju & Aramex. Unfortunately we do not ship to any other countries or destinations. Know more about shipping.

Tracking Orders

How do I track my order?

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

Purchases and Returns

How do I change or cancel my order?

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at [email protected] and indicate your order number.

Where can I find the nearest retail store?

C.Michael products are available at several retail outlets in Malaysia. We work with several retails partners, such as selected Watsons’& Aeon Lifestyle stores. Find your outlet here.

I have a question about a product I purchased in a retail store.

If you have a question about a product you purchased in a retail store, please call or visit the store where you made the purchase. View the addresses and phone numbers of stores located in Malaysia.

How do I return my order?

C.Michael wants you to be satisfied with your purchase. If you wish to return a product, please contact us at [email protected] to obtain a return authorisation and receive further instructions. Unfortunately, we are unable to accept returns for products purchased through retail stores. More information on Returns.

General

Who do I contact if I'm having technical difficulties with the website?

If you are having difficulties placing an order online, or experiencing other problems with the website, call us at 03-80802006 or email [email protected]

I've forgotten my password and can't login to my account - what do I do?

If you have forgotten your password, reset it here. Be sure to enter the email address you used to set up your account.

Does C.Michael offer product samples?

We sometimes include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volume of requests that we receive.

Are there any franchise or wholesale distribution opportunities with C.Michael?

C.Michael is a privately owned and operated company within Malaysia and there are openings for franchising or wholesale. However if you are interested in opening a C.Michael salon in Malaysia, please fill in the form at here.

Press Inquiries

Members of the media can contact us at [email protected]

Sponsorships, Giveaways and Events

C.Michael is able to offer products, gifts or event sponsorship to our partners and potential collaborators. If you wish to learn more about the organisations we support, please email [email protected]

Careers

Learn more about working for C.Michael.

Catalogue and Newsletter

Does C.Michael have a product catalogue? How do I subscribe?

If you are interested in our products, subscribe to our C.Michael e-newsletter now. You can also pick up the latest catalogue from the retail store nearest you.

Does C.Michael have a newsletter? How do I sign-up?

C.Michael sends out e-news every month. Our emails include exclusive offers, product announcements, events and helpful hair care advices.

Rest assured that C.Michael will not share your contact information with third parties.

Gift Cards

Does C.Michael have gift cards?

Sorry, paper made Gift Cards are currently not available.

Our Shops

View our Malaysia shops.

Items Out of Stock

What happens if one of my items ordered is out of stock?

If an item is out of stock on the day your order is being placed, you will receive an email in letting you know that the order could not be placed. If you have any questions about your subscription orders, please email us at [email protected]

Payment

What type of payment method does C.Michael online store accept?

We accept all major credit cards for C.Michael orders, including PayPal.

Contact Us

What is C.Michael Headquarter’s address?

C.Michael International Sdn Bhd
C-3-48 IOI Boulevard (Jalan Kenari 5),
47100 Puchong Jaya,
Selangor, Malaysia