Shipping & Returns
Shipping charges are based on your subtotal order amount, calculated after applicable discounts. Rates are calculated as follows (GST included):
Domestic Shipping Rates Details
|Order Weight||West Malaysia (3-5 Working Days)||East Malaysia (3-7Working Days)|
|Order below RM75||Order above RM75||Sabah/Labuan||Sarawak|
|0.25kg - 1kg||RM 6.36||RM 0||RM 17.20||RM 14.80|
|1.01kg - 1.5kg||RM 9.00||RM 0||RM 23.40||RM 19.50|
|1.51kg - 2kg||RM 9.00||RM 0||RM 29.60||RM 24.20|
|2.01kg - 2.5kg||RM 9.00||RM 0||RM 40.80||RM 40.50|
|2.51kg - 3kg||RM 9.00||RM 0||RM 46.20||RM 45.60|
|3.01kg - 3.5kg||RM 11.00||RM 0||RM 51.70||RM 51.40|
|3.51kg - 4kg||RM 11.00||RM 0||RM 57.10||RM 56.90|
|4.01kg - 4.5kg||RM 13.20||RM 0||RM 62.40||RM 61.50|
|4.51kg - 5kg||RM 13.20||RM 0||RM 68.05||RM 67.80|
Corporate Shipping Rates
For corporate shipping rates, kindly email us at firstname.lastname@example.org .
If for any reason you are not satisfied with the purchase, we have a 7 days return policy upon delivery, and subject to the following terms and conditions:
- We only accept returns on manufacturing defect, damaged goods caused during the delivery process or incorrect item sent.
- All item for return must be unopened, unused and have all tags (if available) attached in its original packaging. Items purchased as part of a set or multi-item pack have to be returned as a whole set.
- We are not liable for return parcel lost in transit; please ensure that the return parcel is packaged properly and you are encouraged to use a reliable courier service with parcel tracking system when sending the return.
- This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable*.
- Shipping cost for return is borne by customer.
Please contact us by email within 3 working days of receipt and provide description and photos of the damaged item accompanied with original packing and all labels attached. Returned merchandise must be post marked within 7 days from the date of receipt.
For all return requests, please email us at (email@example.com), including your contact details, Order ID and the reason for return. We will inform you once the item has been received and processed.
Customer can conduct exchange of personal care products ONLY (fragrances are not available) within 7 days from date of delivery receipt with original packing and all labels attached. All exchange is subject to availability. In the event that the exchangeable item is out of stock, customer can opt for a full refund.
Shipping cost for exchange is borne by customer.