Shipping & Returns

Shipping Fees

Shipping charges are based on your subtotal order amount, calculated after applicable discounts. Rates are calculated as follows (0% GST) for Domestic Shipping:

Domestic Shipping Rates Details

Order Weight West Malaysia (2-3 Working Days)   East Malaysia (3-7Working Days)
Order below RM75 Order above RM88   Sabah/Labuan Sarawak
0.25kg - 1kg FREE   RM 15.00 RM 15.00  
1.01kg - 1.5kg FREE   RM 20.00 RM 20.00  
1.51kg - 2kg FREE   RM 25.00 RM 25.00  
2.01kg - 2.5kg FREE   RM 30.00 RM 30.00  
2.51kg - 3kg FREE   RM 35.00 RM 35.00  
3.01kg - 3.5kg FREE   RM 40.00 RM 40.00  
3.51kg - 4kg FREE   RM 45.00 RM 45.00  
4.01kg - 4.5kg FREE   RM 50.00 RM 50.00  
4.51kg - 5kg FREE   RM 60.00 RM 60.00  

Corporate Shipping Rates

For corporate shipping rates, kindly email us at [email protected] .

Return Policy

If for any reason you are not satisfied with the purchase, we have a 7 days return policy upon delivery, and subject to the following terms and conditions:

Please contact us by email within 3 working days of receipt and provide description and photos of the damaged item accompanied with original packing and all labels attached. Returned merchandise must be post marked within 7 days from the date of receipt.

For all return requests, please email us at ([email protected]), including your contact details, Order ID and the reason for return. We will inform you once the item has been received and processed.

Exchange Policy

Customer can conduct exchange of personal care products ONLY (fragrances are not available) within 7 days from date of delivery receipt with original packing and all labels attached. All exchange is subject to availability. In the event that the exchangeable item is out of stock, customer can opt for a full refund.

Shipping cost for exchange is borne by customer.