Shipping & Returns

Shipping Fees

Shipping charges are based on your subtotal order amount, calculated after applicable discounts. Rates are calculated as follows (0% GST) for Domestic Shipping:

Domestic Shipping Rates Details

Order Weight West Malaysia (2-5 Working Days)   East Malaysia (3-5 Working Days)
Order below RM80 FREE SHIPPING   Sabah/Labuan Sarawak
0.25kg - 1kg RM 10.00   RM 20.00 RM 20.00  
1.01kg - 1.5kg RM 10.00   RM 20.00 RM 20.00  
1.51kg - 2kg RM 10.00   RM 20.00 RM 20.00  
2.01kg - 2.5kg RM 10.00   RM 20.00 RM 20.00  
2.51kg - 3kg RM 10.00   RM 20.00 RM 20.00  
3.01kg - 3.5kg RM 10.00   RM 20.00 RM 20.00  
3.51kg - 4kg RM 10.00   RM 20.00 RM 20.00  
4.01kg - 4.5kg RM 10.00   RM 20.00 RM 20.00  
4.51kg - 5kg RM 10.00   RM 20.00 RM 20.00  

 

 

Return & Refund Policy

If for any reason you are not satisfied with the purchase, we have a 7 days return policy upon delivery, and subject to the following terms and conditions:

Please contact us by email within 3 working days of receipt and provide a description and photos of the damaged item accompanied with original packing and all labels attached. Returned merchandise must be postmarked within 7 days from the date of receipt.

For all return requests, please email us at ([email protected]), including your contact details, Order ID and the reason for return. We will inform you once the item has been received and processed.

Exchange Policy

Customers can conduct an exchange of personal care products ONLY (fragrances are not available) within 7 days from date of delivery receipt with original packing and all labels attached. All exchange is subject to availability. If the exchangeable item is out of stock, the customer can opt for a full refund.

The shipping cost for the exchange is borne by the customer.