Shipping & Returns
Shipping charges are based on your subtotal order amount, calculated after applicable discounts. Rates are calculated as follows (0% GST) for Domestic Shipping:
Domestic Shipping Rates Details
|Order Weight||West Malaysia (2-3 Working Days)||East Malaysia (3-7Working Days)|
|Order below RM75||Order above RM88||Sabah/Labuan||Sarawak|
|0.25kg - 1kg||FREE||RM 15.00||RM 15.00|
|1.01kg - 1.5kg||FREE||RM 20.00||RM 20.00|
|1.51kg - 2kg||FREE||RM 25.00||RM 25.00|
|2.01kg - 2.5kg||FREE||RM 30.00||RM 30.00|
|2.51kg - 3kg||FREE||RM 35.00||RM 35.00|
|3.01kg - 3.5kg||FREE||RM 40.00||RM 40.00|
|3.51kg - 4kg||FREE||RM 45.00||RM 45.00|
|4.01kg - 4.5kg||FREE||RM 50.00||RM 50.00|
|4.51kg - 5kg||FREE||RM 60.00||RM 60.00|
- Overseas Shipping Rates vary from country to country. We are able to deliver to most of the countries worldwide, except Israel, Yemen, Somalia & Tajiskistan.
- Orders placed during weekends (Saturday & Sunday) and public holidays will only be processed the following weekdays/ working days. Please allow a minimum of 3-4 working days of delivery of products to customers
- Delivery time may vary depending on locations and 3rd party courier services engaged (Availability or speed of delivery of courier)
Corporate Shipping Rates
For corporate shipping rates, kindly email us at [email protected] .
Return & Refund Policy
If for any reason you are not satisfied with the purchase, we have a 7 days return policy upon delivery, and subject to the following terms and conditions:
- We only accept returns on manufacturing defect, damaged goods caused during the delivery process or incorrect item sent.
- Goods purchased during the promotion cannot be returned & refund unless the goods damaged caused during the delivery process.
- All items for return must be unopened, unused and have all tags (if available) attached in its original packaging. Items purchased as part of a set or multi-item pack have to be returned as a whole set.
- We are not liable for return parcels lost in transit; please ensure that the return parcel is packaged properly and you are encouraged to use a reliable courier service with a parcel tracking system when sending the return.
- This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable*.
- Shipping cost for return is borne by the customer.
Please contact us by email within 3 working days of receipt and provide description and photos of the damaged item accompanied with original packing and all labels attached. Returned merchandise must be post marked within 7 days from the date of receipt.
For all return requests, please email us at ([email protected]), including your contact details, Order ID and the reason for return. We will inform you once the item has been received and processed.
Customer can conduct exchange of personal care products ONLY (fragrances are not available) within 7 days from date of delivery receipt with original packing and all labels attached. All exchange is subject to availability. In the event that the exchangeable item is out of stock, customer can opt for a full refund.
Shipping cost for exchange is borne by customer.