Shipping & Returns

Shipping Fees

Shipping charges are based on your subtotal order amount, calculated after applicable discounts. Rates are calculated as follows (0% GST) for Domestic Shipping:

Domestic Shipping Rates Details

Order Weight West Malaysia (2-5 Working Days)   East Malaysia (3-5 Working Days)
Order below RM80 FREE SHIPPING   Sabah/Labuan Sarawak
0.25kg - 1kg RM 10.00   RM 20.00 RM 20.00  
1.01kg - 1.5kg RM 10.00   RM 20.00 RM 20.00  
1.51kg - 2kg RM 10.00   RM 20.00 RM 20.00  
2.01kg - 2.5kg RM 10.00   RM 20.00 RM 20.00  
2.51kg - 3kg RM 10.00   RM 20.00 RM 20.00  
3.01kg - 3.5kg RM 10.00   RM 20.00 RM 20.00  
3.51kg - 4kg RM 10.00   RM 20.00 RM 20.00  
4.01kg - 4.5kg RM 10.00   RM 20.00 RM 20.00  
4.51kg - 5kg RM 10.00   RM 20.00 RM 20.00  

 

 

  • Overseas Shipping Rates vary from country to country. We can deliver to most of the countries worldwide, except Israel, Yemen, Somalia & Tajikistan.
  • Orders placed on Friday, Saturday & Sunday, and during public holidays will only be processed the following weekdays/working days. Please allow a minimum of 3-5 working days of delivery of products to customers
  • Delivery time may vary depending on locations and 3rd party courier services engaged (Availability or speed of delivery of courier)
    Corporate Shipping Rates
  • For corporate shipping rates, kindly email us at [email protected]

Return & Refund Policy

If for any reason you are not satisfied with the purchase, we have a 7 days return policy upon delivery, and subject to the following terms and conditions:

  • We only accept returns on manufacturing defect, damaged goods caused during the delivery process, or incorrect item sent.
  • Goods purchased during the promotion or clearance sale cannot be returned & refund unless the goods damaged caused during the delivery process.
  • All items for return must be unopened, unused, and have all tags (if available) attached in its original packaging. Items purchased as part of a set or multi-item pack have to be returned as a whole set.
  • We are not liable for return parcels lost in transit; please ensure that the return parcel is packaged properly and you are encouraged to use a reliable courier service with a parcel tracking system when sending the return.
  • This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable*.
  • The shipping cost for return is borne by the customer.
  • You will be notified through email if you have a refund. If you made the payment using your credit/debit card /online banking, we will refund the payment by STORE CREDIT within 3 working days. 

Please contact us by email within 3 working days of receipt and provide a description and photos of the damaged item accompanied with original packing and all labels attached. Returned merchandise must be postmarked within 7 days from the date of receipt.

For all return requests, please email us at ([email protected]), including your contact details, Order ID and the reason for return. We will inform you once the item has been received and processed.

Exchange Policy

Customers can conduct an exchange of personal care products ONLY (fragrances are not available) within 7 days from date of delivery receipt with original packing and all labels attached. All exchange is subject to availability. If the exchangeable item is out of stock, the customer can opt for a full refund.

The shipping cost for the exchange is borne by the customer.